Kala Jaaga Pvt. Ltd. ("Kala Jaaga", "we", "us", or "our") is responsible for personal information processed through kalajaaga.com and related customer services. This policy applies to customers, visitors, account holders, job applicants, directory participants, and people who contact us.

Our contact address for privacy enquiries is 1144, 1st Floor, Above Canara Bank, BEML Layout 3rd Stage, RR Nagara, Bengaluru 560098, Karnataka, India.

• Identity and contact details, including name, email address, phone number, billing address, and delivery address.
• Account information, login credentials, verified phone status, saved addresses, wishlist items, and account preferences.
• Transaction information, including products ordered, order value, coupons, payment status, returns, refunds, invoices, and shipment details.
• Payment identifiers supplied by our payment provider. Card, UPI, or banking credentials are entered into the payment provider's secure checkout and are not stored by Kala Jaaga.
• Communications, support requests, reviews, job applications, directory enquiries, consent records, and feedback you submit.
• Technical information such as IP-derived security data, browser and device information, access times, referral pages, cookies, and website activity.

We use personal information only for appropriate business and legal purposes, including to:

• Create and manage accounts, verify phone numbers, and protect accounts from misuse.
• Accept, process, deliver, track, cancel, return, and refund orders.
• Generate invoices, maintain tax and accounting records, and meet legal obligations.
• Send transactional SMS or WhatsApp messages about OTPs and order status, subject to the applicable consent and channel rules.
• Respond to enquiries, provide customer support, investigate complaints, and prevent fraud.
• Operate Antara jobs, Sangama directory, Ranga, Dhvani, and other services requested by you.
• Maintain, secure, analyse, and improve the website and customer experience.

We may share only the information reasonably required with service providers that help us operate, including:

• Razorpay and other enabled payment providers for payment processing, verification, refunds, and fraud prevention.
• Shiprocket, courier partners, and logistics providers for fulfilment, shipment tracking, returns, and delivery.
• MSG91, telecom operators, and WhatsApp/Meta infrastructure for OTPs and transactional notifications.
• Cloud hosting, database, storage, authentication, analytics, professional advisory, accounting, and security providers.
• Government, regulatory, judicial, or law-enforcement authorities when disclosure is required by law or necessary to protect legal rights.

We do not sell personal information. If our business is reorganised, merged, or transferred, relevant information may be transferred subject to applicable law and appropriate safeguards.

Kala Jaaga may use essential cookies for authentication, cart operation, checkout, security, and user preferences. Where analytics or non-essential technologies are enabled, they may measure website performance and usage. Browser controls can block or delete cookies, although essential features may then stop working correctly.

We retain information for as long as necessary to provide the requested service, fulfil orders, resolve disputes, prevent fraud, maintain business and tax records, and satisfy applicable legal requirements. Retention periods vary by record type.

We use reasonable administrative, technical, and organisational safeguards designed to prevent unauthorised access, alteration, loss, or disclosure. No internet or storage system is completely secure, so absolute security cannot be guaranteed.

Subject to applicable law, you may request access to or correction of your personal information, withdraw optional consent, revoke WhatsApp updates, or request account-related assistance.

Withdrawing consent does not affect processing already completed and may not stop processing needed to complete a paid order or comply with law. Submit a request through our Contact Us page. We may verify your identity before acting on a request.

Our ecommerce services are intended for people capable of entering a valid contract. A parent or lawful guardian should place orders for a child and supervise any information submitted on the child's behalf.

We may update this policy to reflect legal, operational, or service changes. The date at the top identifies the latest version. Material changes may also be communicated through the website or another appropriate channel.

For questions, complaints, or privacy requests, use our contact form or write to Kala Jaaga Pvt. Ltd., 1144, 1st Floor, Above Canara Bank, BEML Layout 3rd Stage, RR Nagara, Bengaluru 560098, Karnataka, India.