We ship to serviceable addresses within India. International delivery is available only when expressly offered at checkout or confirmed by Kala Jaaga in writing. Some products or postal codes may be unavailable because of courier, product, or regulatory restrictions.

• In-stock products are ordinarily prepared for dispatch within 2–5 business days.
• Made-to-order, customised, altered, or pre-order products follow the timeline stated on the product page or communicated after purchase.
• After dispatch, domestic delivery ordinarily takes 3–10 business days depending on the destination and courier network.
• Business days exclude Sundays and public holidays at the dispatch or delivery location.

These periods are estimates, not guaranteed delivery dates. The product page, checkout, or a written order communication may specify a different timeline.

Applicable shipping charges are shown before you confirm the order. Standard shipping within India is free for eligible orders above ₹10,000 unless a product-specific surcharge, remote-area charge, or special-handling requirement is disclosed at checkout.

Any customs duties, import taxes, or destination charges on an expressly accepted international order are the customer's responsibility unless we state otherwise in writing.

When available, we send shipment confirmation and tracking details by email, SMS, WhatsApp, or through your account. Tracking may take up to 24 hours after dispatch to become active on the courier's system.

You can review registered-account orders from My Orders.

• Provide a complete address, correct postal code, reachable phone number, and any access instructions.
• Inspect the outer package at delivery. If it appears materially damaged or tampered with, record the condition and, where appropriate, refuse delivery.
• Couriers may make multiple delivery attempts. A shipment returned because the address was incorrect or repeated delivery attempts failed may incur a re-shipping charge.
• Do not share delivery or payment OTPs except when the authorised delivery process clearly requires them.

Courier delays can occur because of weather, transport disruption, public holidays, restricted access, regulatory checks, or other circumstances beyond reasonable control. We will assist with available tracking and courier escalation.

If a package is marked delivered but has not been received, or arrives damaged or with an incorrect item, contact us promptly. For visible damage or missing contents, notify us within 48 hours of delivery and retain the packaging, label, photographs, and unboxing evidence where available.

Use the Contact Us page and include your order number, tracking number, and a clear description of the issue. Returns and refunds are governed by our Cancellation and Refund Policy.